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Elements and Performance Criteria

  1. Interpret customer airline contract requirements
  2. Appropriate action is taken to prepare for and organise the provision of contracted services to a customer airline
  3. Team work is used to maximise efficiency and effectiveness
  4. Coordinate the provision of customer airline contract services
  5. Appropriate liaison is maintained with customer airline representatives concerning pertinent issues of service delivery in accordance with workplace procedures and contract arrangements
  6. Safe use of required equipment and materials is monitored in accordance with regulatory requirements and workplace procedures
  7. Appropriate action is taken to ensure correct manual handling techniques used are in accordance with work health and safety (WHS)/occupational health and safety (OHS) requirements
  8. Compliance with safety and security requirements is implemented and monitored throughout service period
  9. Hazards are identified and appropriate risk management actions are implemented in accordance with workplace procedures
  10. Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements
  11. Available opportunities are identified to enhance service delivery and appropriate action is taken to suggest and/or implement identified opportunities in accordance with workplace procedures
  12. Handle problems and issues
  13. Complete documentation
  14. Documentation for servicing customer airline contracts is completed and processed in accordance with workplace procedures, contract specifications and relevant regulatory requirements